Policies 2017-04-21T18:07:55+00:00

ASSUMPTION OF LIABILITY

All persons that will be in direct contact with a horse on the property must fill out an assumption of liability release. If under 18 years old, this must be filled out by both parents or legal guardian(s). Visiting friends must also provide a completed assumption of liability. The assumption of liability form is available under the forms tab at the top of this page for your convenience.

CANCELLATION POLICY

Please call at least 24 hours before you class to cancel a lesson. If you do not call to cancel you will be expected to pay for the lesson. Continual absences, rescheduling, no shows, or no cancellation calls will result in the loss of your lesson spot. For calls of less than 24 hours, a make up lesson may be granted at the discretion of the instructor based on the student’s attendance record.

LESSON POLICY

Riders should arrive on time and with proper attired. The lesson period of a tardy student may be shortened if running the full length interferes with another client. All riders must wear long pants (no capris or shorts), closed-toed shoes, and an SEI approved riding helmet. Family and friends must also wear closed-toed shoes for safety.

Students are expected to attend their scheduled lessons regularly. Multiple absences may result in the loss of your place in class. We do our best to keep classes running on time. Late classes may affect the class schedule for the remainder of the day. Animal related issues sometimes necessitate delays. Farm delayed lessons will run their full length.

LESSON POLICY

All lessons are to be scheduled in advance. Payment is to be made before you ride. Parents, please do not drop students off without payment.

BEGINNER LESSONS

Pony Pals and Walk-Trot students should arrive at least 10 minutes before class time. Instructors with beginners cannot leave their students once there are horses in the ring so please be on time. If you are more than 10 minutes late, you will not be able to ride and you will be expected to pay for the class.

HOUR PRIVATE & HOUR CLASS STUDENTS

Please arrive between 20 – 30 minutes before class to groom and saddle your horse.

PRIVATE HALF HOUR STUDENTS

Please arrive early enough to tack your horse, warm up, and be ready to work by the beginning of your lesson time.

REFUND POLICY

See individual camp refund policy. Refunds are not issued for riding lessons and gift certificates. Boarding refunds are only issued if management asks customer to leave. Refund would then be prorated by the month. All horses are sold as is and no refunds are given.

PRIVACY POLICY

Windermere Equestrian Center collects information when you sign up for lessons. This information is kept strictly confidential and is used solely for billing purposes. We reserve the right to send you emails regarding pricing or schedule changes and upcoming events at Windermere Equestrian Center.

General Policies
  • Helmets must be worn while riding and by children any time they handle a horse.
  • No smoking on Windermere property.
  • Opened toed shoes are not permitted on the farm.
  • Please do not park in front of gates.
  • Please pick up after yourself and your children (trash, clothes, tack, etc.)
  • Children must be supervised by parents at all times.
  • Children not in lessons must be at their parents’ side.
  • School horses are to be mounted from the mounting block.
  • Children are not permitted in the office without a staff member.
  • All guests must sign an assumption of liability.
  • No alcoholic beverages on the premises.
  • Staff and horse owners only allowed in the horse pastures.
  • Make sure you close your horse’s door and latch it tight.
  • Put all tack and other items away when you are finished using them.
  • Pick up any manure your horse makes in the aisle or walkways.
  • Practice proper riding etiquette while riding.
  • Do not climb fences or allow children to do so.
  • All dogs must be kept on a 6′ leash.